Politique de remboursement

Return Support Contact

Support Email: 89_morph_sorter@icloud.com Support Phone: +1 601-397-1674 Return Mailing Address: 3272 W Walter Rd Important Disclaimer: This address is only for receiving returned merchandise and dispatching customer orders; it is not a legal registered business address.

Return Request Time Limit

All return requests must be submitted within 30 calendar days from the date your order is marked delivered. Any requests submitted after the 30-day window will be rejected and cannot be processed for refunds or exchanges.

Eligible Return Items

  • Items must remain unused, unwashed, unaltered, and in original brand-new condition with all original tags, packaging, and accessories fully intact.
  • Final sale items are non-refundable and non-returnable: personalized custom products, clearance goods, intimate apparel, beauty items.
  • Stained, damaged, incomplete items without original packaging are ineligible for returns.

Step-by-Step Return Process

  1. Send a return request email to 89_morph_sorter@icloud.com, including your order number, full name, item name, and clear return reason.
  2. Our support team will review your application within 2–4 business days and issue a pre-paid return label if your return meets eligibility requirements.
  3. Securely repack the item, attach the provided return shipping label, and drop off the package at the designated carrier location.
  4. We will inspect all returned goods within 5 business days after receiving your package. Once inspection is approved, refunds will be issued back to your original payment method within 7–10 banking business days.

Return Shipping Cost Rules

  • Orders shipped via free Standard shipping: The customer bears all return shipping expenses.
  • Orders shipped via $15.00 Express shipping: The original express delivery fee will not be refunded, and return shipping fees are the customer’s responsibility.
  • If we shipped defective, incorrect, or damaged items due to our error: We will fully cover all return shipping costs.

Non-Refundable Charges

  • All Express shipping fees are permanently non-refundable for any reason.
  • International customs duties, import taxes, and local surcharges cannot be reimbursed.
  • Returns filed due to personal preference, sizing dissatisfaction, or change of mind do not qualify for complimentary return shipping.

Exchange Policy

If you wish to exchange items instead of requesting a refund, clearly state your desired replacement size/style in your return email. Exchanges will only be arranged after we receive and inspect your returned merchandise; additional re-delivery shipping fees may apply.